Terms & Conditions – Chris Tech Solutions:
Chris Tech Solutions provides technology support and consulting — from troubleshooting and setup to networks, WiFi, smart home, and device support — for homes and businesses across Southwestern Vermont and Berkshire County, Massachusetts. By scheduling or accepting service, you agree to the terms below.
Our Services
We provide the services you request and authorize, drawing on our experience to recommend the best path forward for your equipment and technology. This can be a one-time visit or ongoing support — ongoing monitoring, ongoing security recommendations, and regular check-ins to help keep things running smoothly. We always aim for a great outcome, but some issues — particularly with older or already-failing devices — may not be fully resolvable, and we'll be upfront with you if that's the case.
Business clients on an ongoing service plan are covered by these terms as well as a separate written agreement, which spells out the specifics of that arrangement in more detail.
Estimates & Pricing
Any price we provide before starting work is an estimate, not a guarantee. If we run into something unexpected once we're underway, we'll always reach out before doing any additional work that changes the cost.
Payment
Payment is due in full once work is complete, unless we've agreed to something different in advance. We accept cash and all major credit cards; checks are welcome with prior approval. For larger projects, we may request a full or partial deposit up front. Invoices unpaid for an extended period may be subject to a late fee, and in rare cases referred to collections — though we'd always rather just talk it through first.
Your Data & Backups
We take care while working on your devices and systems, but we can't guarantee against data loss, especially with older or failing hardware. If your data isn't backed up when we begin, we'll flag that and recommend backing up before proceeding. Keeping a current backup of anything irreplaceable is ultimately your responsibility.
Confidentiality
Anything we access while working on your systems — files, accounts, passwords, personal or business information — stays private. We don't share, copy, or use your information for anything beyond completing the work you've asked for.
Acceptable Use
When you give us access to your devices, accounts, or network, that access is used only for the work you've asked us to do. We ask that you don't request anything unlawful in the course of that work — this includes circumventing software licensing, accessing accounts or data you're not authorized to access, or installing unlicensed software. We reserve the right to decline any request that would put us in violation of the law or a manufacturer's or software vendor's terms.
Shared Responsibility
We'll always give you our honest recommendation on how to protect your systems, data, and accounts. But the decision to act on that recommendation — or not — is yours. If you choose not to follow a recommendation we've made (for example, declining a security upgrade or backup solution), the risk of that outcome sits with you, not with us. We keep a record of these conversations so there's a clear account of what was discussed and decided.
Our Work
We stand behind the work we do. If an issue we addressed recurs, just let us know so we can make it right. This doesn't cover new or unrelated issues, and any hardware or parts installed carry only the warranty provided by their manufacturer.
Liability
We treat your equipment and systems with care, but technology can be unpredictable — especially when something's already having problems. Our liability for any issue related to a service we performed is limited to the amount you paid for that service. We're not responsible for pre-existing issues, hardware that fails independently of our work, or problems that existed before we got involved.
Cancellations & No-Shows
Life happens — we just ask for at least 24 hours' notice if you need to reschedule or cancel. Appointments cancelled with less notice, or missed entirely, may be subject to a fee of 50% of our hourly rate to help cover the time reserved for you.
A Couple of Legal Basics
These terms are governed by the laws of the State of Vermont. If any part of these terms is ever found unenforceable, the rest will remain in effect.
Questions about any of this? Just ask — we're always happy to explain things in plain English before we get started.
Chris Tech Solutions | getchristech.com
